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Technical support whenever you need it

Customer service is at the top of our priorities: specialized staff follow your requests continuously and handle any problem accurately and quickly, before, during and after your purchase.

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  • 24/7 technical support
  • A reply to every ticket
  • Sales and customer service daily except Friday

What do you need right now?

The right door

Technical support

Open a ticket from the client area, and check the status page first in case the whole service is affected.

Email
support@illevante.com
Now
Service status pageOpen a technical support ticket

Open a ticket from the client area, and check the status page first in case the whole service is affected.

Contact us today

Three teams, and one door always open

Our clients’ satisfaction is how we measure our success. Our journey with you starts before you buy a service and continues during and after. Times are Damascus time.

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Sales

Before you buy: plans, prices and offers, and what suits your project.

Email
sales@illevante.com
Working hours
10:00 AM – 8:00 PM
Day off
Friday
Email us
A customer service agent in a headset smiling as she talks with a customer at her screen02 

Customer service

During and after your purchase: invoices, payment, your account and renewals.

Email
cs@illevante.com
Working hours
10:00 AM – 8:00 PM
Day off
Friday
Email us
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Technical support

When something isn’t working as it should: your website, email or server.

Email
support@illevante.com
Working hours
Around the clock, 24/7
Day off
—
Email us

Now in Damascus:00:00

Have any questions?

Open a ticket, and a member of the support team takes it on

  1. 01Sign in to the client area
  2. 02Create a technical support ticket and describe what’s happening
  3. 03A team member replies to you, around the clock

Or write to us directly at support@illevante.com; we’re here to serve you around the clock.

A shop owner writing a support ticket from her phone and laptop in a café

Ticket #40217

Answered

Maysaa · Store owner

Order emails haven’t been reaching the store’s mailbox since this morning.

Technical support team

Hi Maysaa, we found a deleted MX record in your domain’s DNS zone. We restored it, and messages are arriving now. Send us a test message and we’ll follow up with you.

Instant answers

Find your answer yourself, anytime

Articles and guides, FAQ answers, a roadmap you can vote on, and the status of our platforms moment by moment.

Help center

Detailed articles and guides on our services and platforms, to help you manage your services efficiently and easily.

help.illevante.sy
Help center

Suggestions and roadmap

Request new features and more integrations, or see what’s coming soon.

Feedback · Roadmap
Explore

Service status

Stay up to date on the status and availability of our platforms and services from the status page.

status.illevante.sy
Check status
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Company information

Everything you want to know about us

Hosting features designed for top-tier solutions, with the best performance, the highest reliability and advanced protection.

No question too simple, and no problem too hard for us to solve together

A team of technical experts ready to support you wherever you are, 24 hours a day.

Open a support ticketEmail technical support
Technical support that never stops
24/7
teams: sales, customer service and support
3
Sales and customer service hours
10–20